Frequently Asked Questions

Frequently Asked Questions

  • What does Keys Hotels offer guests like me?

    The Keys Hotels portfolio covers a range of hotels and resorts to suit every traveller.
    Keys Prima Hotels: “Affordable luxury”
    Our premium product category for upscale business and leisure travellers
    Keys Hotels: “A smart choice”
    Our core midmarket product category catering to the needs and expectations of business and leisure travellers
    Keys Lite Hotels: “A value brand”
    An alternate accommodation choice for economy travellers

  • How do I make reservations at Keys Hotels?

    Online booking
    We have quick and easy steps to book a room. Type the city, select dates of travel, enter the number of rooms, number of adults and proceed with your search.

    Phone booking
    Keys Hotels offers you the convenience of booking a room over the telephone with the help of our travel advisors. Call us toll free on 1800 209 2299.

    Group booking
    Booking more than 7 rooms? Call us toll free on 1800 209 2299 to avail huge savings.

  • What are your check-in and check-out policies?

    Our check-in time and check-out time is 12:00 hrs for all properties except for Goa and Mahabaleshwar.
    The check in time for Goa and Mahabaleshwar is 13:00 hrs and the check out time is 10:00 hrs.

    Early check-in
    • Check-in before 06:00 hrs - Full charge
    • Check-in between 06:00 hrs to 10:00 hrs - Half day charge
    • Check-in after 10:00 hrs - No charge

    Late check out
    • Check-out between 12:00 hrs to 15:00 hrs - No charge
    • Check-out between 15:00 hrs to 18:00 hrs - Half day charge
    • Check-out after 18:00 hrs - Full charge
    • Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Half day charge
    • Check-out for Goa and Mahableshwar between 11:00 hrs to 13:00 hrs - Full day charge

    Cancellation policy:
    • Cancellation received 24 hours or more prior to arrival time - No charge
    • Cancellation received between 0-24 hours of arrival time - 100% charge on first night

    No Show policy:
    In-case of No Show - 100% charge on the first night will be applicable

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